ALEX Known Issues

Created by Dean Phelps, Modified on Fri, Oct 23 at 11:23 AM by Dean Phelps

TABLE OF CONTENTS

Outstanding Issues (Oldest to Newest)

Full Name Does not Populate When Creating a New Person Record

(Reported 02-24-2025, CDM-13210) When creating a new person in ALEX, the Full Name should automatically populate with the first and last names. However, after saving the Full Name field displays a dash. Reloading the page will display the full name correctly.

After Approving a Report, the Yearbook Resource Does not Honor Search Criteria

(Reported 12-12-2025, ENG-5636) After approving an ALEX Yearbook report, ALEX returns to the list of criteria. However, the list only displays the report just approved instead of the search criteria results.

Selecting a Yearbook from the Index Adds the Prior Year to the List

(Reported 12-12-2025, ENG-5637) When the selects an ALEX Yearbook report from the resource index page, if a report exists for that church for the prior year, Engage will add the prior year report for that church to the results list. This is only obvious if the list is filtered so that all results are visible on a single page.

Cannot Open Yearbook Records from Child Results Page

(Reported 05-11-2026, ENG-6311) When a church has more than ten yearbook reports, after clicking View All in the Yearbook pane of the church record, the user cannot open yearbook reports from the results list.

Approve and Return Buttons Not Appearing on the Confirmation Page

(Reported 05-15-2026, ENG-6336) When approving an ALEX Yearbook report, using the Continue and Go Back buttons at the bottom of each page will cause the buttons to Approve or Return the report not to appear on the report's Confirmation page. Instead of using the navigation buttons at the bottom of each page, use the left-hand sidebar links to navigate the report and access the Confirmation page.

Yearbook Reports Overlapping Data

(Reported 09-01-2026, ENG-6597) On the yearbook report form, the form body and the headers are overlaying each other.

Phone and Email Types Not Showing in Church Records

(Reported 10-15-2026, CDM-15837) On the church records in ALEX and UCC the email and phone types are not showing in Contact Information block. When you try to edit the contacts, the type selection hangs on a spinner.

Cannot Update District/Area in church record

(Reported 10-14-2026, ENG-6716) When trying to add a district/area value to a church record, the field shows ‘No district/area available’ even though the region has associated districts/areas.

Download Report Window Disappears after Submitting

(Reported 10-16-2026, ENG-6731) After submitting an ALEX Yearbook report, Engage displays a window that gives the submitter an opportunity to download the report. However, the popup disappears and returns to the church page before the submitter has a chance to click the download button.

(Reported 10-21-2026, ENG-6739) On the church detail page in ALEX, the value for District/Area renders as a hyperlink. Clicking it throws the error “Resource district is not defined” because districts and areas are not a resource like regions.

Filter Not Working on Ministers Pane in ALEX Church Records

(Reported 10-21-2026, ENG-6476) On the ALEX church record, the Ministers pane has filter to display All, Active, or Historical ministry positions. The pane will show all ministry positions for the congregation if the filter is set to All or Active. It will not show any positions if the filter is set to Historical. 

Submitted ALEX Reports Still Appear on Results List

(Reported 10-23-2026, ENG-6753) When a regional staff user selects a report from the In Progress list, then completes and submits it, ALEX returns to the In Progress list. The report just submitted still shows on the list, even though its status has changed from In Progress to Awaiting Approval. Reloading the page will display the list correctly.


Recently Resolved Issues (Newest to Oldest)


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